HVAC systems have become an integrated part into our homes and office spaces. Not only do they keep us cool and comfortable during hot summers, but they also keep us warm and relaxed during cold winters. Investing in a high-quality heating and cooling system is one thing, investing in the installation and repair company is another.
It’s easy to find a quality brand unit that you would like to install in your property, but whether the system will operate to its full capacity is up to the installation company of your choice. You should find a reliable company that will be able to perform regular maintenance and step in when there is some sort of operational problem.
If you are living in Valparaiso, Illinois, then you should follow our top tips on how to find a reliable air conditioning and heating company near you.
Use Your Resources
When allocating the right company for you, you should use all the resources available to your disposal. Make a list of the companies you are considering, then do your research on that company. Consult online recommendations and reviews and go to credible sources like Trustpilot and the Better Business Bureau for total transparency. You can even consult your city’s builder’s association to ensure the company in question has a good standing reputation.
Remember that not all companies have a squeaky clean reputation, there will be a few complaints. As long as the company put in the effort to resolve the complaints within due time, it is a great sign. Also, don’t hire a company that has multiple unresolved complaints, bad reviews, and who are constantly criticized on being ‘scammers’ or ‘con-artists’.
Learn more about online scammers and fraudsters here: https://www.scamwatch.gov.au/about-scamwatch/tools-resources/online-resources/spot-the-scam-signs.
Professionalism and Customer Care
Before you’ve even met anyone from the company, you should be able to quickly tell if they value their customers and treat them with respect. Professional contractors and customer care operators are a true sign of a credible company.
A well-established company will have a ‘contact us’ or ‘request service’ link on their website’s landing page. This shows that they are more than willing to answer any queries. Once you get in touch with an operator, you’ll be able to assess whether they can answer all your queries with confidence and if they handle you with care.
Honesty and Transparency
Many HVAC companies surprise their customers with hidden costs, higher fees, and longer operation hours. Find a company that is completely honest about how long it will take them to finish the job and who explains all costs in detail.
Make sure that they have specific payment regulations in place stating whether you should pay upfront or after the job has been completed.
HVAC companies with professional technicians will ask a small call-out fee for an initial assessment on your unit. During this assessment, you’ll be able to see whether the technician is knowledgeable and thorough. Technicians should use different equipment to check all parts of the unit to ensure that they don’t miss any details.
In order for the company to create a precise estimated quote and cost of repair or replacement, the initial assessment should be very thorough. One of the assessment tests that should be done is an air pressure test, watch this video to see how a pressure testing test is done.
Be aware of the rules, regulations, and requirements that Illinois have for its aircon technicians. Most states have a basic requirement that requires technicians to have a license and certification to practice within the HVAC industry.
These certifications prove that the company has licensed technicians that have been trained and tested. It is extremely important that the company in question has these legal documents at hand to prove that they can work with all different parts of a HVAC system.
The most common institutions and organizations to give certifications are EPA and NATE. They are third-party, independent certification organizations that are seen by the state as legal in providing testing for technicians.
If It’s Too Good to Be True, It Is
Most credible companies will quote you for the same job around the same fee. This is because they follow a standard pricing system for labor and HVAC parts. When you come across a company that offers you a quote almost 50% less than other companies, chances are it is too good to be true.
In order for an air conditioning and heating company to perform quality work and install quality replacement parts while making a small profit, they need to ask a higher price. You’ll also pay a bit higher for technicians that are more experienced and knowledgeable. Paying a little extra for quality service, will guarantee a quality job and a long-lasting partnership.
Companies like Apex Heating and Cooling have decent insurance policies set in place. This ensure that the client is covered in case of damage of property or any other accidents while workers are on-site. If the company doesn’t have state insurance, then at the very least they should have liability insurance for their workers.
If you follow the above-mentioned tips, you’ll be able to allocate a trusted and credible air conditioning and heating company in Valparaiso. Investing in a good quality company will ensure guaranteed service and a life-long partnership.